Position: Full time/ Salaried

Location: New York City, NY

Professional Relationships: The Director of Operations will serve under the Chief Operating Officer.

Objectives of this Role

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget
• Track staffing requirements, hiring new employees as needed

Daily and Monthly Responsibilities

Finance

• Oversee bookkeeper and ensure proper protocol is followed
• Manage all grants and participate in grant applications and reporting
• Coordinate with Treasurer for periodic review of books and any other audits or financial reports that are required
• Manage payroll and proper payment, filings of taxes and other liabilities
• Create and maintain department and overall budget process for the organization each year

Human Resources

• Oversee HR manager and ensure proper protocol is followed
• Maintain all employee and partner files, in accordance with all applicable laws and best practices
• Ensure International Project policies and procedures for employees, team members, partners and volunteers follows proper protocol and best practices
• Prepare all position descriptions and provide to communications and mobilization departments for advertising
• Cultivate an encouraging culture by developing relationships of trust with missionaries
• Provide care and/or referrals to qualified member care services to the IP staff
• Manage all pre-field coaching and processes after acceptance
• Design and implement a support raising coaching program
• Produce reports and briefs when needed regarding team

General Operations

• Ensure ongoing local programmatic excellence, rigorous program evaluation, consistent quality of finance, human resources, communications and IT; recommend timelines and resources needed to achieve the strategic goals
• Implement effective systems to track progress, so as to measure successes that can be effectively communicated to the board, donors and other constituents
• Develop a yearly operational plan for approval by the Board
• Deepen and refine all aspects of communications with the goal of creating a stronger brand
• Manage IT strategies, needs and contract with outside workers when necessary
• Produce reports, presentations and briefs for all areas of the organization

Skills and Qualifications

• Ability to think strategically and lead other leaders with vision and diplomacy
• Bachelor’s degree in operations management, business administration, or related field, preferred
• 2+ years’ proven experience in an operations management position
• Strong budget development and oversight skills
• Experience in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Church or missions experience, preferred
• Strong communications skills
• Ability to manage operational budgets
• Experience in financial and accounting reporting
• Uphold a close and growing relationship with Jesus Christ
• Must agree with International Project’s Philosophy of Ministry